Water Damage Restoration
Extraction, structural drying and moisture verification after burst pipes, appliance failures and basement flooding.
Learn more →What Aurora actually calls about
Multi-unit water losses. Aurora has a very large stock of garden-style apartments along the Havana and Chambers corridors, and the classic failure is a supply line or a water heater on an upper floor releasing overnight. By morning it has run through every unit below and into the slab. These jobs need containment between units, separate documentation per unit, and a clear line between building and contents coverage.
Finished basement floods in the southeastern subdivisions, where nearly every home has a finished lower level with a bathroom and a laundry in it. Carpet pad, drywall, insulation and particleboard cabinetry all take water badly and mostly get removed rather than dried.
Burst pipes in Original Aurora's older housing, where galvanized supply lines in exterior walls and unheated crawlspaces split on the winter freeze-thaw cycle.
Sewer backups in the pre-1960 core, where clay laterals have taken decades of root intrusion. That is Category 3 work and it is handled under sewage cleanup protocols, not ordinary drying.
Storm water through window wells during July and August monsoon cells, and sump pump failures when the same storm takes the power out.
The first hour
Shut the water off at the main or at the appliance valve. Cut power to the affected area at the breaker if you can get to the panel safely. Move what you can carry to dry ground. Photograph and video everything before you touch it — in a multi-unit loss that documentation is what settles who pays. Then call.
Do not point box fans at wet drywall. Surface drying makes a wall look fine while the cavity behind it stays soaked, which is exactly how a drying job turns into a mold job.
The process
Inspection and classification, establishing the IICRC water category and drying class. Extraction with pumps and weighted carpet tools. Structural drying with air movers and dehumidifiers sized to the space, and daily moisture readings against an unaffected baseline. Cleaning and antimicrobial treatment. Moisture verification to dry standard. Then rebuild.
Ask for the daily moisture log. It is the difference between a verified dry building and an assumption.
Cost in Aurora
Standard jobs run $1,500 to $7,500 on Denver-metro rates. Burst pipe cleanup typically $1,000 to $4,000 plus the plumbing repair. Finished basement flooding $2,500 to $10,000 or more. Sewage backups $2,000 to $10,000. Sump pump failures $1,500 to $7,000. Line-item rates and the full tables are in the cost guide.
Coverage and next steps
Every Aurora ZIP code is covered, and the Aurora hub lists the other services available locally. Insurance documentation is covered in the claims guide. Neighboring cities: Denver and Littleton.
More services
Explore our other services
Fire & Smoke Damage
Soot removal, odor control and cleanup of the firefighting water that usually does more damage than the flames.
Learn more →Mold Remediation
Containment, removal and moisture-source correction when water sat long enough for mold to take hold.
Learn more →Storm & Hail Damage
Roof tarping, water intrusion cleanup and documentation after Front Range hail and wind events.
Learn more →Sewage Cleanup
Category 3 backups handled with containment, full removal of porous materials and disinfection.
Learn more →Structural Drying
Air movers, dehumidifiers and daily moisture readings until framing, subfloor and drywall hit dry standard.
Learn more →
FAQs
Frequently asked questions
Water came through my ceiling from the apartment above. Who pays?
Usually the upstairs resident's liability coverage or the building's policy, depending on the cause and on what the lease and the HOA documents say. Your own contents policy covers your belongings. Document the source, the time, and the damage immediately, and notify the building manager in writing the same day.
How long will drying take in an Aurora home?
A contained clean-water room is typically two to three days. A finished basement with wet carpet pad, drywall and insulation is usually five to seven days of drying before rebuild. Aurora's dry air helps, but a basement with limited air exchange slows it back down.
My basement floods every monsoon season. What now?
That is a drainage problem, not a restoration problem, and repeated cleanups will not fix it. Look at grading against the foundation, window well drains, downspout extensions and sump pump capacity with battery backup. Restoration handles the damage; those items handle the cause.
Is a water heater failure covered?
The resulting water damage is usually covered as sudden and accidental. The water heater itself typically is not — that is wear and tear. Front Range water is moderately hard and scale shortens tank life, so a unit past ten years old is worth replacing before it decides for you.
Free, no-obligation